Shipping policy

Last updated: May 15, 2026

We ship from the Boston, MA area. Most orders leave our facility within 2 business days (Monday–Friday, excluding U.S. federal holidays). You'll receive a tracking email as soon as your package ships. For questions, email contact@nepaliteatraders.com or call 1-855-360-1449 — we respond within 2 business days.

U.S. Shipping

  • Processing time: Orders ship within 2 business days. Orders placed after 12:00 p.m. ET will begin processing the next business day.
  • Transit time: Typically 3–7 business days within the continental U.S. Alaska, Hawaii, and U.S. territories may take longer.
  • Carriers: USPS or UPS, based on your selection at checkout.
  • PO Boxes: USPS only. UPS cannot deliver to PO Boxes.
  • Shipping fees: Calculated at checkout based on weight, destination, and carrier.
  • Business days: Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing the next business day.

Order Tracking

Address Accuracy

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. We ship to the address provided and cannot be responsible for orders sent to incorrect addresses entered by the customer.

  • If you notice an error in your shipping address, email contact@nepaliteatraders.com immediately with your order number. If the order has not yet shipped, we can usually update the address.
  • If the order has already shipped, address changes may not be possible. We will assist where we can, but additional shipping fees may apply for reshipment.

Damaged, Lost, or Missing Items

  • Damaged packages: Email contact@nepaliteatraders.com within 7 days of the delivery scan with photos of the damage and your order number. We'll work with the carrier to resolve the issue and arrange a replacement or refund.
  • Missing items from your order: Email us within 7 days of delivery with your order number, and we'll resolve it promptly.
  • Marked "delivered" but not received: Please check with household members, neighbors, and your local mail facility first. If still not located, email us within 7 days of the delivery scan and we'll initiate a carrier trace.
  • Claims filed after the 7-day window may not qualify for replacement or refund, as carrier claims often have strict filing deadlines.

Returned-to-Sender Packages

If a package is returned to us due to an incorrect address, refused delivery, or repeated failed delivery attempts, we will contact you to arrange one of the following:

  • Reshipment: We'll resend the package to a corrected address. Additional shipping fees apply.
  • Refund: We'll refund the order, minus the original shipping cost and a restocking fee if applicable.

International Shipping

We ship internationally on request. To get a quote, email contact@nepaliteatraders.com with your full shipping address and the items you'd like to order. We'll respond within 2 business days with carrier options, estimated transit times, and shipping costs.

  • Import duties, taxes, and customs fees: These are the customer's responsibility and vary by country. Customs may delay delivery and we have no control over customs processing times.
  • Refused international shipments: If a customer refuses delivery to avoid duties, the order is non-refundable for the shipping cost.
  • Country restrictions: Certain countries may not be eligible for shipping due to carrier or regulatory restrictions. We'll let you know if your destination cannot be served.

Backorders & Out-of-Stock Items

In rare cases, an item may go out of stock between your order placement and our processing. If this happens, we will:

  • Email you within 2 business days to let you know.
  • Offer the option to wait for the next harvest/restock, substitute a similar tea, or receive a full refund for the affected item.

Questions

For shipping questions, contact our team:

We respond within 2 business days.