Customer Service

Responsive, personal customer service is our top priority at Nepali Tea Traders. Please feel free to contact us with questions, feedback or recommendations. Our goal is to provide you with the highest quality experience, exceeding your expectations in every interaction.

To reach us by phone: Toll-free at 1-855-360-1449. Office hours are 8:00 a.m. to 6:00 p.m. EST, Monday through Friday.  Saturday and Sunday hours are 10 a.m. to 4 p.m., EST.  If we're unable to answer when you call, please leave a voice mail and we’ll be right back in touch.

Prefer to contact us by e-mail? Reach us at

Domestic Shipping

Your order will be shipped within 2 business days (excludes weekends and holidays) via your selected shipping service.  Allow approximately 5-7 business days for delivery in the Continental US.

Track Order

If you'd like order tracking information, please contact our customer service team at

Returns Policy

We take great pride in the quality of our tea and teaware.  If you are not completely satisfied with your purchase, we’re happy to issue a replacement or another comparable tea or product selection.  Please e-mail us at


To view our Frequently Asked Questions section, click here.


To view or download our Wholesale form, click here.

Privacy Policy

We are committed to protecting your privacy. We never collect or store any personal data without your prior knowledge and consent. Please read further for details.

To view our Privacy Policy, click here.

Legal/Terms and Conditions of Use

To view our Terms and Conditions of Use, click here.