We’re here to help. Nepali Tea Traders is a Boston-based, woman-owned company offering responsive, personal support for every order. Most emails receive a reply within one business day.
Tip: Have your order # handy so we can help faster.
We ship from the Boston, MA area.
Need a quote? Email contact@nepaliteatraders.com with your address and cart items.
We take pride in the quality of our tea and teaware. If you’re not completely satisfied, we’ll make it right.
Start a return by emailing contact@nepaliteatraders.com with your order # and reason.
For cafés, retailers, and bulk purchases, request pricing via our form:
Wholesale Tea from Nepal — Request Pricing
or email contact@nepaliteatraders.com (subject: “Wholesale Inquiry”).
When will my order ship?
Within 2 business days; we’ll email tracking as soon as it’s on the way.
How do I track my order?
Sign in at /account or use the Order Status link in your confirmation email.
What is your return policy?
Unopened tea and unused teaware can be returned within 30 days for a replacement or store credit. Email us to start a return.
Do you ship internationally?
Yes—email your address and cart items for a quote.
How do I change or cancel an order?
Email us as soon as possible. If your order hasn’t shipped, we can usually modify or cancel it.
