Customer Service
Customer Service — Shipping, Returns & Order Help
We’re here to help. Nepali Tea Traders is a Boston-based, woman-owned company offering responsive, personal support for every order. Most emails receive a reply within one business day.
Contact Us
- Phone: 1-855-360-1449
- Email: contact@nepaliteatraders.com
Tip: Have your order # handy so we can help faster.
Order Tracking
- Check status anytime: sign in to your account or open the Order Status link in your confirmation email.
- Can’t find it? Email contact@nepaliteatraders.com and we’ll resend your tracking link.
Shipping & Delivery (U.S.)
- Processing time: Orders ship within 2 business days (Mon–Fri).
- Transit time: Typically 3–7 business days within the continental U.S.
- Carriers: USPS or UPS (based on your selection at checkout).
- PO Boxes: USPS only.
- Damaged/late packages: Email us within 7 days of the delivery scan with photos so we can assist.
We ship from the Boston, MA area.
International Shipping
Need a quote? Email contact@nepaliteatraders.com with your address and cart items.
Returns & Exchanges
We take pride in the quality of our tea and teaware. If you’re not completely satisfied, we’ll make it right.
- Tea: Unopened tea may be returned within 30 days of delivery for a replacement or store credit.
- Teaware/accessories: Unused items in original packaging may be returned within 30 days.
Start a return by emailing contact@nepaliteatraders.com with your order # and reason.
Wholesale & Bulk Orders
For cafés, retailers, and bulk purchases, request pricing via our form:
Wholesale Tea from Nepal — Request Pricing
or email contact@nepaliteatraders.com (subject: “Wholesale Inquiry”).
Quick Answers (FAQs)
When will my order ship?
Within 2 business days; we’ll email tracking as soon as it’s on the way.
How do I track my order?
Sign in at /account or use the Order Status link in your confirmation email.
What is your return policy?
Unopened tea and unused teaware can be returned within 30 days for a replacement or store credit. Email us to start a return.
Do you ship internationally?
Yes—email your address and cart items for a quote.
How do I change or cancel an order?
Email us as soon as possible. If your order hasn’t shipped, we can usually modify or cancel it.