Privacy policy

Effective date: August 28, 2025

This Privacy Policy explains how Nepali Tea Traders, LLC (“Nepali Tea Traders,” “we,” “us,” or “our”) collects, uses, discloses, and protects information about you when you visit nepaliteatraders.com (the “Site”), purchase our products, or otherwise interact with us online. We are an online-only store.

1) Information we collect

Information you provide

  • Contact details (name, email, phone, billing/shipping address)

  • Account credentials (email and password)

  • Order and payment details (items purchased, transaction identifiers)

  • Support messages, survey responses, wholesale requests (business name, role, etc.)

Information collected automatically

  • Device and usage data (IP address, browser type, device identifiers, pages viewed, referring/exit pages, timestamps)

  • Cookies, pixels, and similar technologies (see “Cookies, analytics & ads” below)

Information from third parties

  • Ecommerce and payment providers (e.g., Shopify, Shopify Payments, PayPal)

  • Fulfillment and shipping partners (e.g., USPS, UPS)

  • Marketing and analytics platforms (e.g., email service, analytics tools)

We do not store full payment card numbers; payments are processed by third-party providers.

2) How we use your information

  • Process and fulfill orders, returns, and customer support

  • Send transactional emails (order confirmation, shipping updates)

  • Personalize your experience and recommend products

  • Send marketing communications where permitted (you can opt out anytime)

  • Protect our Site, prevent fraud, and enforce our terms

  • Analyze and improve our Site, products, and marketing

  • Comply with legal, tax, and reporting obligations

3) How we share information

We share information with service providers that perform services on our behalf (ecommerce hosting, payments, shipping, email/SMS, analytics, site hosting). These providers are authorized to use your information only as necessary to provide services to us.
We may also share information:

  • To comply with law, legal process, or to protect our rights and users

  • To investigate or prevent fraud, security, or technical issues

  • In connection with a business transaction (e.g., merger or acquisition)

We do not sell personal information for money. We may “share” (as defined by California law) identifiers and internet activity with advertising/analytics partners for cross-context behavioral advertising. See Your privacy choices below.

4) Cookies, analytics & ads

We use cookies and similar technologies to operate the Site, remember your preferences, measure performance, and (where permitted) deliver relevant ads.

Your controls

  • Browser settings to block or delete cookies

  • Email opt-out via the “unsubscribe” link in our marketing emails

  • Ad choices (e.g., opt-out tools from the NAI/DAA at youradchoices.com)

  • Global Privacy Control (GPC): Where detected, we treat GPC signals as a request to opt out of “sale/share” in applicable jurisdictions

5) Your privacy choices & rights

Depending on your location, you may have rights to access, correct, delete, opt out of sale/share or targeted advertising, object or restrict, and data portability.

  • U.S. (including California/CPRA): Access, deletion, correction, and opt-out of “sale/share” (cross-context behavioral advertising).

  • EEA/UK (GDPR): Legal bases include contract, legitimate interests (e.g., site security, analytics), consent (where required), and legal obligations. You may object to processing based on legitimate interests and withdraw consent where applicable.

How to submit a request: email contact@nepaliteatraders.com with subject “Privacy Request.” We will verify your identity before fulfilling requests. You may designate an authorized agent where permitted by law.

Do Not Sell or Share (CPRA): To opt out of “sale/share,” email contact@nepaliteatraders.com with subject “Do Not Sell or Share,” or use our cookie preferences banner. If available, you may also visit our Do Not Sell or Share My Personal Information page.

6) Data retention

We retain personal information only as long as needed for the purposes above—e.g., while your account is active, to fulfill orders, meet legal/tax obligations, resolve disputes, and enforce agreements.

7) Security

We use administrative, technical, and physical safeguards appropriate to the nature of the data we process. No method of transmission or storage is 100% secure. Payments are handled by third-party processors.

8) Children

Our Site is not directed to children under 13 (or under 16 in certain regions). We do not knowingly collect personal information from children. If we learn we have, we will delete it.

9) International users

If you access the Site from outside the United States, your information may be processed in the U.S., where laws may differ from those in your country. Where required, we rely on appropriate safeguards for cross-border transfers.

10) Public areas & third-party links

Information you post in public areas (e.g., blog comments) may be read, collected, and used by others. Our Site may link to third-party sites; their privacy practices are governed by their own policies.

11) Changes to this policy

We may update this policy from time to time. If we make material changes, we’ll post the updated policy on this page and update the effective date.

12) Contact us

Nepali Tea Traders, LLC
Email: contact@nepaliteatraders.com
Phone: 1-855-360-1449