- Customer Service
Responsive, personal customer service is our top priority at Nepali Tea Traders. Please feel free to contact us with questions, feedback or recommendations. Our goal is to provide you with the highest quality experience, exceeding your expectations in every interaction.
To reach us by phone: Toll free at 1-855-360-1449. Office hours are 8:00 a.m. to 8:00 p.m. MST on Monday through Friday. Saturday and Sunday, hours are 10 a.m. to 4 p.m., MST. If we're unable to answer when you call, please leave a voice mail and we’ll be right back in touch.
Prefer to contact us by e-mail? Reach us at firstname.lastname@example.org.
- Domestic Shipping
Your order will be shipped within 3 business days (excludes weekends and holidays) via UPS Ground unless you request expedited shipping. Allow 5-7 business days for delivery.
UPS delivery services are Monday through Friday.
*Applies to orders in the Continental 48 United States.
- Track Order
We'll send you an email with your tracking number once your order ships. If you have further questions, please contact our customer service team at email@example.com.
- Returns Policy
- We take great pride in the quality of our tea and teaware. If you are not completely satisfied with your purchase, we’re happy to issue a replacement or another comparable tea or product selection. Please e-mail us at firstname.lastname@example.org.
- To view our Frequently Asked Questions section, click here.
- To view or download our Wholesale form, click here.
- We are committed to protecting your privacy. We never collect or store any personal data without your prior knowledge and consent. Please read further for details.
- To view our Legal Policy, click here.